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Terms of service

1. Introduction

Welcome to Hupper. These Terms & Conditions govern your use of our website and the purchase of custom-made cushion covers. By accessing our site and placing an order, you agree to these terms.

2. Orders & Customisation

  • All cushion covers are custom-made based on the specifications provided by the customer.
  • Please ensure all customisation details, including size, fabric, colour, and design, are correct before placing your order.
  • Once an order is placed, changes or cancellations may not be possible.

3. Pricing & Payment

  • All prices are displayed in the currency selected by the user on our website and may be subject to change without prior notice.
  • Payment must be made in full at the time of order placement.
  • We accept major credit cards (Visa, Mastercard, etc.), bank debits, bank transfers, and various digital wallets and alternative payment methods.

4. Production & Shipping

  • Orders are processed within 7-10 business days.
  • Shipping times may vary depending on location. Estimated delivery times will be provided at checkout.
  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

5. Returns & Refunds

  • Due to the custom nature of our products, we do not accept returns or offer refunds unless the item is defective or incorrect.
  • If you receive a defective or incorrect item, please contact us within 30 days of delivery with photos and details.
  • Refunds or replacements will be provided at our discretion after reviewing the issue.

6. Product Quality & Variations

  • While we strive for accuracy, slight variations in colour, texture, or design may occur due to material differences and screen display settings.
  • We are not responsible for minor discrepancies that do not affect product functionality.

7. Intellectual Property

  • All designs, images, and content on our website are owned by Hupper and may not be used or reproduced without permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages related to the use of our products or website.
  • Our maximum liability shall not exceed the total amount paid for the order.

9. Changes to Terms & Conditions

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
  • Continued use of our website after changes constitutes acceptance of the new terms.

For any questions or concerns, please contact us at sales@hupper.com.au.

Thank you for shopping with Hupper!